Amazon Prime Video Not Downloading? 11 Fixes for Stuck Downloads

Amazon Prime Video is a video streaming service owned by Amazon, which provides you with a diverse range of movies, TV shows, and original content. In addition to streaming online, Prime Video users can also use the download feature to save their favorite content to their devices for offline viewing when there’s no internet connection available. However, the downloading process is not always smooth sailing. Some users have found that the app doesn’t respond when they press the download button while some have reported that the progress bar gets stuck in the middle of the download process.

If you’ve encountered a similar issue of Amazon Prime video Not Downloading, don’t worry. Despite being frustrating, this article will help you overcome the problem. We’ll introduce 7 effective methods to deal with Prime Video downloads not working. Keep reading, and hopefully, you’ll be able to successfully download and enjoy Prime videos offline effortlessly.

Why Is Amazon Prime Video Not Downloading: Common Reasons

Prime Video downloads are different from normal file downloads. They depend on your account, device, app version, storage, title rights, and a temporary offline license. When one of those checks fails, the app may hide the download button, pause the download, or leave the title stuck in the queue. Here are the most common reasons:

• The title is streaming-only. Not every movie, episode, rental, Channel title, or ad-supported title can be downloaded.
• Your device does not support Prime Video downloads. Offline downloads require supported Prime Video apps and devices, not every browser, TV app, or old operating system.
• Wi-Fi-only downloads are enabled. If you are using mobile data, the app may pause downloads until Wi-Fi is available.
• The same title has already been downloaded on another device. Amazon sets limits on how many devices can hold the same downloaded subscription title.
• Your account hit a download cap. The total number of downloaded titles can vary by location and account factors.
• Storage or permission is blocking the app. On Android, Windows, and some mobile devices, the app needs enough space and storage permission.
• The app cache is corrupted. A failed download, app update, or interrupted network session can leave the queue stuck.
• The offline license expired. Downloaded Prime Video titles are temporary and may need to refresh online before playback.

Quick Guide: Which Problem Are You Seeing?

If you are not sure where to begin, follow the fixes in order. The first five steps solve the most common cases where Prime Video is not letting you download videos for offline viewing.

Fix 1. Check Whether the Title Actually Supports Downloading

Before changing app settings, make sure the specific title can be downloaded. Open the Prime Video app, go to the movie or episode detail page, and look for the download icon next to the title or episode.

If the Amazon Prime Video download button is missing, it does not always mean your app is broken. The title may be unavailable for offline viewing because of licensing, region, subscription channel rules, rental rules, or ad-supported streaming restrictions.

This is especially important for free promotional or ad-supported videos. Amazon’s usage rules say some free or ad-supported videos are available for online streaming but not for download.

Fix 2. Use a Supported Prime Video App and Device

Prime Video offline downloads only work on supported apps and devices. If you are trying to download from a browser, smart TV, streaming stick, game console, or unsupported desktop environment, the download button may not appear.

In general, use the Prime Video app on supported devices such as Fire tablets, iPhone, iPad, Android phones and tablets, macOS, or Windows 10/11 devices. Availability can vary by country, app version, and device model, so keep both your device system and the Prime Video app updated.

Fix 3. Turn Off “Download on Wi-Fi Only” If You Use Mobile Data

If your download stays at 0% or waits indefinitely, Prime Video may be set to download only on Wi-Fi. This is useful for saving mobile data, but it can block downloads when you are traveling or using cellular data. Try this:

1. Open the Prime Video app. Go to Settings >> Streaming & Downloading.
2. Find Download on Wi-Fi Only or a similar option. Then turn it off only if your mobile data plan allows large video downloads.
3. Restart the download.

If the download starts immediately after this change, the app was not failing; it was waiting for the allowed network type.

Fix 4. Disable Auto-Downloads Temporarily

Auto-download features can sometimes interfere with the manual download queue, especially for TV series. If the Prime Video app keeps preparing, pausing, or reordering downloads, turn off auto-downloads and try one episode manually.

1. Open Prime Video settings. Go to the download or streaming settings section.
2. Turn off Auto Downloads if the option is available, then delete the stuck item from the download queue.
3. Restart the app and download one title manually.

This is a good fix when the queue freezes after finishing one episode but fails to start the next.

Fix 5. Play the Title for a Few Seconds, Then Download Again

Some users report that opening the title and playing it for a few seconds can refresh the title page or license state before downloading. This is not an official guarantee, but it is a low-risk troubleshooting step.

Try this when the title has a download button but refuses to start:

1. Connect to the internet, then open the title detail page.
2. Play the movie or episode for two to five seconds., then stop playback and return to the title page, and tap the download icon again.

This can be useful when the app seems to recognize the title, but the download request does not move forward.

Fix 6. Delete Amazon Downloads If Reach Maximum Amount

Although Amazon Prime Video allows users to download videos for offline viewing, it imposes certain limits on the download amount for each user. Depending on your region, the maximum download limit ranges from 15 to 25 video titles per month. Therefore, if you’ve reached the maximum download amount, you won’t be able to continue downloading new content. This may result in no response when you press the download button. In such cases, you can free up more space for new downloads by deleting previously downloaded content.

Here are the steps to follow:

1. Open the Amazon Prime Video app and locate the Downloads icon at the bottom of the main screen or in the menu bar on the top left side.
2. Next to each downloaded video content, you’ll find a three-dot icon. Click on it and select Delete Download to remove the downloaded content.

Fix 7. Deregister Old or Duplicate “Ghost” Devices

A hidden device limit can happen after reinstalling the Prime Video app, replacing a phone, restoring a tablet, or signing in on multiple devices. Your account may still list old or duplicate devices, even if you no longer use them.

To clean this up:

1. Open Amazon in a browser and sign in. Go to Account & Lists >> Content & Devices or Manage Your Content and Devices.
2. Select Devices to look for old phones, tablets, laptops, or duplicate Prime Video app entries.
3. Deregister devices you no longer use, then restart Prime Video and try downloading again.

Do not remove a device you still use for Kindle, Fire TV, or family access unless you are sure. If you manage a household account, check with other users first.

Fix 8. Free Up Storage and Allow Storage Permission

Prime Video downloads can be large. If your device has limited free space, downloads may pause, fail near the end, or show an error after appearing to finish. For this, you can leave several gigabytes of free space before downloading long movies or HD episodes.

• On Phones, open system settings, find Prime Video, and allow storage or media permission.
• On Windows, make sure the drive used by the Prime Video app has enough free space.
• Avoid downloading multiple large episodes at the same time on low-storage devices.
• If you use an SD card on a supported device, confirm Prime Video can write to it.

After freeing space, delete the failed download and start it again. Resuming a corrupted partial file may fail again.

Fix 9. Clear Amazon Prime Video Cache

When Amazon Prime Video encounters interruptions during the video downloading process, it might be due to errors or corruption in the application cache. In such cases, you can eliminate the error state by clearing the cache to make the app restart its operations.

Here are the steps to follow:

On Windows:

1. Close the Prime Video app and navigate to the following path in File Explorer: C:\Users\YourUserName\AppData\Roaming\Amazon Video.
2. In the folder, selectively delete some unnecessary files. Alternatively, you can delete all files, but ensure that you’re only removing items that won’t affect the app’s functionality.

On MacOS:

1. Close the application. Then, in Finder, press Command+Shift+G, and enter the path ~\Library\Caches\Amazon\Prime\Video.
2. Once you’ve located the cache folder for Amazon Prime Video, delete the files within it.

On Android devices:

1. Open the Settings app and navigate to App Management or Apps to find Amazon Prime Video.
2. Click on it to enter the app information page, then find Storage or Storage Usage, and tap on it.
3. Select Clear Cache to clean the cache of the Amazon Prime Video app.

On iOS:

Clearing the cache directly isn’t possible like on other devices. However, you can partially clear the cache by force-quitting and restarting the app or by uninstalling and reinstalling the app to achieve the same cache-clearing effect.

Fix 10. Force Quit and Restart the Amazon Prime Video App

Sometimes, errors may occur in the background when the Amazon Prime Video app is running, leading to issues such as Prime videos not downloading or the download progress bar getting stuck in the middle. Therefore, you can also force quit the app to clear any potential error states and reopen Amazon Prime Video to reconnect it with the servers. This method is similar to restarting your phone or computer and can help resolve temporary bugs.

Here are steps to force quitting Amazon Prime Video on different platforms:

On Windows:

1. On the Amazon Prime Video app page, press the shortcut keys Alt + F4. If there’s no response, you can also press Control + Alt + Delete
2. Then, select Task Manager, find Amazon Prime Video, and click End task to force quit.

On Mac:

1. Simultaneously press the three shortcut keys Option (or Alt), Command, and Esc (Escape).
2. The Force Quit Applications window will open. Select the Amazon Prime Video app and click Force Quit.

On Android:

1. Open the device’s Settings app.
2. Locate and select Amazon Prime Video.
3. Select Force Stop to close the app.

On iOS:

1. For devices without a home button: Swipe up from the bottom of the screen in the home screen, then pause in the middle. Find the Prime Video app and swipe up to close the app.
2. For devices with a home button: Double-tap the home button to display your most recently used apps. Find Amazon Prime Video and swipe up to close the app.

Fix 11. Verify the Internet Connection

If Prime Video downloads pause repeatedly, the network may be unstable even if browsing still works. Video downloads are larger and more sensitive to interruptions than simple web pages.

You need to ensure that your internet connection is stable. Unstable connections can disrupt the download process, causing the progress bar to fail or pause unexpectedly. Sometimes, downloads suddenly pause and then resume automatically, which could be due to the network connection being disconnected and re-established. In such cases, you need to check your network status.

If you’re using cellular data, consider switching to a reliable Wi-Fi network connection. If you’re already connected to a Wi-Fi network, try disconnecting the network or turning off the router, wait for a while, and then reconnect. To confirm if the connection is working properly, you can try opening other applications or web pages.

Optional: Use a Desktop Downloader for Personal Offline Management

If you have checked title eligibility, device support, Wi-Fi-only settings, account limits, storage, cache, and app updates, the safest next step is to contact Amazon support or try a different eligible title in the official Prime Video app.

Some users also consider desktop tools when they need to manage videos they are already authorized to access for personal offline viewing. This is a different scenario from fixing the official Prime Video app. It should not be described as an official workaround, and it should not be used to access titles you are not allowed to watch.

TuneFab VideOne Amazon Downloader is a desktop option for those who want to manage Amazon videos on a computer after signing in to their own account. It can be considered only after the official Prime Video troubleshooting steps above have been checked.

Here’s a simple guide on how to download Amazon Prime Video using TuneFab VideOne Amazon Downloader:

STEP 1. Download TuneFab VideOne Amazon Downloader to your computer and open it. Click on the Sign-in button in the top right corner of the software’s main interface to log in to your account.

STEP 2. Now, navigate to the video you want to download. Then click on the download button next to the address bar.

STEP 3. In the pop-up list, you can set the output quality, format, audio language and subtitles of the video. When all is done, select the videos and hit the download button.

STEP 4. After the download is complete, check the downloaded files in the Downloaded section.

Conclusion

In this article, we have introduced 11 methods to fix the Amazon Prime video not downloading issue. Not every method may work for you, so you can try them one by one to troubleshoot. If official downloads still fail, keep the scenarios separate: Prime Video app troubleshooting, temporary offline licenses, and optional desktop video management are not the same thing.

Use official Prime Video downloads whenever possible, and treat third-party tools, like TuneFab VideOne Amazon Downloader, as optional, account-authorized, personal-use tools that must be evaluated against local laws and platform terms.