How to Fix HBO Max Download Not Working [8 Solutions]

“My HBO Max can’t download videos at all, which just kept prompting download failures all the time without letting me save any video offline! Is there a fix to this?” —— From Amazon Forum

HBO Max has delivered offline mode for its Ad-free subscribers, in order to provide users a smoother video streaming experience by downloading their favorites offline.

However, HBO Max download feature can go wrong sometimes, with reports from users, saying that the download function can’t work at all sometimes. Hence, this ultimate guide has tested and collected all workable solutions to help fix HBO Max download not working issue. If you also run into such a problem unfortunately, scroll down and grasp the way to fix it!

Solution 1. Check If HBO Max Servers Are Down

When you discover HBO Max is not working to download or stream videos at all, consider if its server goes wrong. Sometimes sudden problems will occur, especially when HBO Max has just released a big update or with new service enhancement. To check whether HBO Max is running normally, you only need to use third-party monitoring tools like Downdetector to help.

If HBO Max does turn down during this period, the download not working issue surely results from this situation. But the only way to get rid of this condition can be to wait for the official to fix the problem. However, if HBO Max servers run as usual, you need to move down and see other solutions to fix HBO Max download not working error.

Solution 2. Re-connect to A Faster Network

HBO Max definitely requires a stable network connection in order to ensure its video streaming service runs smoothly and delivers the best experience to users. On the contrary, when the network is poor, all kinds of errors like the HBO Max download not working will appear. To fix this, you only have to change the WiFi connection to another faster one, or directly use mobile data to access HBO Max service and download videos offline (this may cause expensive cellular data fees). Once the network becomes stable, many problems related to this reason can automatically be fixed.

Solution 3. Disable VPN or Proxy Services

HBO Max has restricted its services to be available in limited regions. If you are not staying in places where you can use HBO Max, you can only access the platform and enjoy video streaming with the help of VPN or proxy services.

However, as such services will result in slower or unstable network connection, the performance of HBO Max platforms will be surely dragged down. If the download not working error suddenly occurs when your device has enabled a VPN or proxy setup to change the IP address in order to access the service, disable it or change to a stabler connection, it can fix the problem right away.

Solution 4. Upgrade to HBO Max Ad-Free Subscription

It is noted that the HBO Max download function is only available for those who have subscribed to its Ad-free subscription plan. Hence, check your account status to see if you are eligible for using the service:

STEP 1. Log in to HBO Max platform.

STEP 2. Turn to “Account” > “Settings” and scroll down to the subscription section.

STEP 3. Check your account status.

If you are not a current subscriber to the HBO Max ad-free plan, the download function will not work at all unless you can upgrade the subscription to eligible plans with the feature available.

Solution 5. Delete Unnecessary HBO Max Downloads

As HBO Max only limits users to keep up to 30 downloads in a single account, if you are trying to download more than this limitation, the HBO Max download not working issue will surely occur.

Hence, when HBO Max doesn’t let you download new videos offline, consider whether the downloads you kept offline have exceeded its maximum amount. To fix the problem, manually delete the old or unnecessary HBO Max videos saved in your offline library by following the steps below:

STEP 1. In the HBO Max app, navigate to “Profile” > “Downloads” to check the downloaded video list.

STEP 2. Tap “Edit” and scroll the list to select the video downloads you’d like to remove from your account.

STEP 3. Confirm deleting them and also save the new list with those videos you need.

Now, try again to download new HBO Max videos offline, and you will discover that the download not working error is now fixed.

Solution 6. Change HBO Max Download Quality

When HBO Max downloads are not working as usual, also consider whether the device storage of your devices are running out – HBO Max videos always take large sizes for keeping offline, especially when you have selected the highest resolution to save the HBO downloads.

In order to ensure a higher download success rate of HBO Max videos, you can try switching the download quality to the lower options in advance. This can prevent unexpected download not working errors resulting from insufficient storage space. To change the download quality of HBO Max videos, you are able to follow the steps below to process:

STEP 1. Open the HBO Max app and go to “Profile” > “Settings” > “Downloads”.

STEP 2. Find “Download Quality” and switch the mode to the “Fastest download” option.

STEP 3. Save the change and try downloading HBO Max video again, now the download not working issue may be fixed.

Solution 7. Clear HBO Max Cached Data

Sometimes, in-app errors like HBO Max download not working may happen because of the overwhelming cached data stored by the app, as it will get corrupted and then lead to unexpected issues. Hence, clearing HBO Max cache can also enable the download function to work normally once again.

Here are the ways to clean up HBO Max cache on both iOS and Android devices:

On iOS

STEP 1. Go to “Settings” on your iPhone/iPad and scroll down to open “General”.

STEP 2. Select “iPhone/iPad Storage” and find the HBO Max app.

STEP 3. Open the storage information page and tap “Offload App” to temporarily remove the app from your iOS devices.

STEP 4. Install HBO Max again and try downloading a new video to see if the problem is resolved.

On Android

STEP 1. Likewise, on Android, go to “Settings” > “Apps” to find HBO Max.

STEP 2. Tap on HBO Max and select “Storage & cache” > “Clear cache”.

STEP 3. When the cached data is deleted, open the HBO Max directly and redownload a new video offline.

Solution 8. Re-install or Update the HBO Max App

As HBO Max may run into temporary glitches, including the download not working issue because of new updates, sudden bugs, or incompatibility due to using the old versions, you can try updating the HBO Max app to the latest version, or uninstall the app and process the installation once again. When you have updated or refreshed the app to the latest version, the HBO Max download not working problem may automatically be fixed.

Bonus: Download HBO Max Videos Offline to Bypass Download Now Working Error

If HBO Max download not working error keeps occurring, plus the original download limits applied by the platform, it can lead to great inconvenience using the offline service to enjoy HBO Max playback.

Instead of subscribing to HBO Max official ad-free plan in order to access the downloading feature to save HBO Max videos offline, another more reliable and restriction-free way to rip HBO Max videos offline can be using a third-party video downloader. Here, TuneFab VideOne HBO Max Downloader is the best tool to help.

TuneFab VideOne HBO Max Downloader directly embeds the HBO Max platform inside, helping to bypass regional limitations and allowing global users to download HBO Max videos offline in DRM-free mainstream formats, including MP4, MOV, and MKV. The software ensures lossless quality and original language tracks, which can deliver you the same offline streaming experience like on the platform as usual.

More importantly, TuneFab VideOne HBO Max Downloader will not apply the same HBO Max download limits, like you can keep unlimited videos without expiration, and transfer them to any device for streaming locally without installing the HBO Max app!

In the following, grasp the easy guide and see how TuneFab VideOne HBO Max Downloader works to download HBO Max videos, without encountering HBO Max download not working issue:

STEP 1. Launch TuneFab VideOne HBO Max Downloader and select HBO Max to log in.

STEP 2. Once access the built-in web browser, search the movies and TV shows you’d like to download offline. Drag them to the “+” button to add to the conversion queue.

STEP 3. Navigate to the “Converting” window and customize the output settings like the format and quality.

STEP 4. Give a go by tapping the “Convert All” button to download HBO Max videos offline.

Conclusion

If you run into the HBO Max download not working error unfortunately, don’t worry and try any of these 8 solutions to get rid of the trouble without hassle. In addition, you can also permanently remove HBO Max DRM by downloading videos using TuneFab VideOne HBO Max Downloader, which will not set any download limits and help you have a more flexible HBO Max playback offline. Now, start with TuneFab VideOne HBO Max Downloader’s free trial!