FAQ of TuneFab VideOne Downloader

01 What are the limitations of a free trial version?

The free trial version allows you to download every first 5 minutes of each video. And the trial for each video streaming service lasts 14 days.

02 How to activate TuneFab VideOne Downloader?

Launch the software and a free-trial window will pop up. Log in to the account center with your license code and email address. And then update the account status on the pop-up window.

03 How long does it take to receive my license key?

After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact the TuneFab Support team to get help.

04 I lost my license key somehow. How can I get it back?

To get back your license key, you can submit a request on this page. Once our support team receives your email, we will re-send the license key to your required email address.

05 The license key I entered is invalid. Why?

Please make sure you have purchased the correct version of TuneFab VideOne Downloader. For example, Mac users should buy the Mac version instead of the Windows one. If you buy the wrong version by mistake, please contact the TuneFab Support team ASAP to get the correct license key.

06 Can I transfer my license to a different computer?

Yes, you can transfer your license to a new computer and it’s 100% free. You can do it by yourself twice a year in the TuneFab account center. If you need to do this for more than 2 times within a year, you need to contact the TuneFab Support Team and provide your valid order info, we will disable the license on the old computer and reset it for activation on a new computer.

07 What download speed does TuneFab VideOne Downloader support?

This software currently supports approximately 1-3 times faster download speed. The actual speed depends on the quality of your device and network.

08 Do I need to stay and wait until the downloader finishes downloading videos?

No, you don't have to. You can still watch and do other stuff on your computer when the downloader is working.

09 Does TuneFab VideOne Downloader require a video streaming services' membership?

It depends on the video streaming service you are downloading videos from.

You don't need to have an Amazon Prime membership if you are downloading a purchased or rented movie. And downloading videos from YouTube doesn't require a YouTube Premium subscription.

But if you are to download a streaming video from Netflix, Amazon Prime Video, or Disney Plus, you'll need to log in to the web player with an account with subscrpiton to the service. You can only download videos that you can really watch.

10 How to solve the problem of "Download failed?"

First, make sure that you're using the latest version of TuneFab VideOne Downloader. You can download the latest version directly from the product page or home page.

Second, please check if the videos are playable on the video streaming service.

Third, restart the program and try again.

If the problem still exists, please submit a request here for further assistance.