Help Center 
Tutorials 
Download Center What are the limitations of a free trial version?
The limitations of the free trial version include output restriction to the first 5 minutes and a 14-day trial period.
How to activate TuneFab VideOne Amazon Downloader?
Launch the software and a free-trial window will pop up. Log in to the account center with your license code and email address. And then update the account status on the pop-up window.
How long does it take to receive my license key?
After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact the TuneFab Support team to get help.
I lost my license key somehow. How can I get it back?
To get back your license key, you can submit a request on this page. Once our support team receives your email, we will re-send the license key to your required email address.
The license key I entered is invalid. Why?
Please make sure you have purchased the correct version of TuneFab VideOne Amazon Downloader. For example, Mac users should buy the Mac version instead of the Windows one. If you buy the wrong version by mistake, please contact the TuneFab Support team ASAP to get the correct license key.
Can I transfer my license to a different computer?
Yes, you can transfer your license to a new computer and it's 100% free. You can do it by yourself twice a year in the TuneFab account center. If you need to do this more than 2 times within a year, you need to contact the TuneFab Support Team and provide your valid order info, we will disable the license on the old computer and reset it for activation on a new computer.
What download speed does TuneFab VideOne Amazon Downloader support?
This software currently supports approximately 3 times faster download speed.
Do I need to stay and wait before the computer while the software is downloading videos?
No, you don't have to. You can still watch and do other stuff on your computer when the downloader is working.
Does TuneFab VideOne Amazon Downloader require an Amazon Prime Video membership?
No. You can use this program to download your rented/purchased videos from Amazon with an Amazon account without any subscription. Also, you can download videos from streaming videos or Prime Video with an Amazon Prime or Prime Video membership.
How to solve the problem of "Download failed?"
First, make sure that you're using the latest version of TuneFab VideOne Amazon Downloader. You can download the latest version directly from the product page or home page.
Second, please check if the videos are playable on the video streaming service.
Third, restart the program and try again.
If the problem still exists, please submit a request here for further assistance.